What I love about this place is the selection and the prices. They are cheaper than other stores about 90% of the time. I love it when their ads have the $15 off a $100 wine purchase coupons. I have a list organized by aisle so I can quickly navigate the store. Actually, I also love their real-time inventory system that they have online. It's nice to know if something that I see in Wine Spectator is available there.
The service could be better though. Either the workers are nonexistent or chatting amongst themselves, or they won't stop hovering and making unsolicited recommendations. They need to find a happy medium.