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| - TERRIBLE, NASTY, ROTTEN, ATTITUDINOUS, ARROGANT, COCKY. I came in for lunch in November and asked for Coke Zero with no ice and a glass of wine from a fresh bottle. IMMEDIATELY the server, also the lady who was acting as bartender, said they only keep the opened bottles for x amount of time, as though SHE GETS TO DECIDE how fresh I prefer my wine. That was my very first red flag that this server was an argumentative know-it-all who did things HER way and was right about everything, leading to the worst experience in dining that I've had in probably years, and the worst at any Olive Garden ever.
So I asked for fresh wine and Coke Zero with no ice. I gave the server a $10 bill as a good-faith gesture of getting part of her gratuity up front by showing I am not some rude ass who stiffs servers with $1 gratuities. She came back with the "fresh" wine and my Coke Zero and I started to say, "Oops, I guess I got you flustered" -- well, she cut me off right there. Great listener, huh? I was going to say the talk about fresh wine musta made her forget that I ordered no ice in the Coke Zero. She broke into my sentence saying, "OH, YOU CAN'T FLUSTER ME. I'VE BEEN DOING THIS WAY TOO LONG." So then I finished, as she set down my Coke Zero with 200 ice cubes in it. "Well, I was going to say you musta been a bit flustered because you brought all that ice out." At that point, I was the jerk. She took the glass and brought it back sans ice. OK. Then I ordered a "trio" (some plate with three items) and she asked if I wanted soup or salad. I said, "WELL, GEEZ, why not do it as an unlimited soup and salad? You still do that, right?" She said yes, so I said to go ahead with that.
So the soup and salad comes.
About 30 minutes later, she swings by and asks if everything was OK. I said yes, except for the trio not arriving. She looked at me with a hostile air this time. "You didn't order that," she said. "You ordered unlimited soup and salad."
"No," I said, "I ordered the trio, and the unlimited soup or salad on top of that." Obviously her first impression of being a poor listener had carried through to the meal ordering. At this point, she didn't say, "Oh, no! I'm sorry!" or "Let me fix that" or "Whoops" or "My fault! I'll put it in right now!" Instead, she scowled, turned her back and walked off with no words at all.
Next a manager came over and asked what was going on and confirmed the trio had been ordered. I said it seemed odd that he was suddenly at the table handling the ordering as if I had done something WRONG. No, he said, he was "Just helping out."
So the trio came. That was fine. Tasty, even. And maybe 5 or 15 minutes later he brought the check. I put a card in it. Guess what. The check not only didn't comp anything for the rude service and errors, it ADDED extra soup on to the tune of about $5. I waited to bring this up to the manager and he didn't return for THIRTY MINUTES. At that point I was a little steamed. The server had disappeared WITH MY $10 UP-FRONT TIP, as though I were an ASS, he had taken over, and denied anything was wrong, and THEN left me sitting for half an hour waiting to pay. So I explained myself a little more frankly. "Your server didn't get the order right and walked off like I was a jerk, you take over, and you NOT only don't comp anything, you charge me for MORE than I ordered, then leave me hanging for 30 minutes."
His answer? He didn't know I wanted to pay. I ordered the UNLIMITED soup and salad, he said -- that meant I could have wanted to sit there indefinitely.
Really? That is a lie, and an insincere response at best. WHAT'S MORE: He never offered to BRING any more soup or salad to begin with.
Well, that time, he took the excess soup off the bill and I think the trio. Fine. I still waited probably 15 minutes to have the check processed.
Bottom line? Your server here is BETTER THAN YOU, and you'd better worship at her temple. And if you don't, she'll KICK YOU OUT of it and have some insincere liar kick you around further. I STILL left a few dollars in the check presenter. ON TOP of the $10 she made off with.
DO NOT GO.
People like these should be ashamed of themselves.
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