I was looking for a particular Scotch usually found at Total Wine but when I called my usual store, they were out of stock. I was told the Scottsdale store did have some on hand. I called the Scottsdale store and had them hold two bottles of the five they had in stock. When we arrived at the store, we went to the Scotch area and saw they were out of what we came to get. When I spoke with a sales rep, he went to customer service and located the two bottles with my name on them. Normally this would not happen at other businesses. Had they not put the two bottles away for me, they would probably would have been sold and my one hour drve would have been for naught. Thanks guys at the Scottsdale store, you are the best.