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  • This location of Metro is the reason I have a love hate relationship with this local mini-chain. My rating then is a composite rating for every two good visits I've had to this location, I have had one bad visit. My most recent visit was on Monday, and it was with a large group from my office. I called ahead a couple hours to let them know we had a large group coming. They asked for the exact time, and I gave it to them. However, when we showed up, a few minutes before the time I gave them, it was almost as if I never called at all. It was lunch time, but it wasn't all that busy. They asked if we wanted table or booth (there were 12 of us) and I said table, as I had on the phone. Instead of being placed in the back right corner where I've been on at least 6 occasions when with a group of 10 or more, we were placed in the middle of the main dining area, despite the other area only have 2 customers. Normally, I wouldn't be upset at that, but because I've encountered some of the worst customer service I've experienced anywhere at this location, I knew it was par for the course. For the most part the group got the lunch special (pizza & salad or pasta and salad). My pizza was fine, and I've never had bad food here, so again that is part of my love hate relationship with Metro. Depending on the day your order could take 25 minutes or 45 minutes. With this large group we only waited 30, which I thought was actually pretty good. The server did struggle keeping up with our drink refills, but I am not going to hold that against them. I will be honest, I only come to this location for work related meals. If it is for personal meals, I go to the Decatur and Flamingo location as its more quaint and never as busy. I wish I could say that Metro is worthy of their Best of Las Vegas, and maybe they are if it was solely based on food, but I think they need to re-think their service strategy if they want to continue their reign.
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