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| - We went to a family dinner yesterday (Oct 25th - Saturday night) at the Markham Congee Queen with 8 adults and 4 young children, and the service was bad from the beginning. When we arrived at the table, there were brown leather chairs for all the adults other than another adult which they left a stool. Yes, a stool! This was practically the only stool in the restaurant and they decided to leave that as a chair for one of the adults in our group. I find that quite disrespectful, which put everyone in an awkward situation on who would be sitting on that chair. Eventually, we physically switched that chair to a brown leather chair ourselves.
That was just the beginning of the meal. After the meal, they gave us complimentary cold tapioca soup-based dessert only to the adults, leaving the young children without any dessert. We had to specifically request that additional dessert be brought for the young children. Then, the bill came and was left at our table, even though no one asked for the bill. At that point, everyone was just conversing, which people do at a restaurant!
Then as we were conversing, they started putting the dishes away. I was talking to my husband and they took his half finished cold dessert and dumped it with the other dirty dishes they were compiling. After he asked him where his dessert was, the lady went through the dirty bowls to find the bowl. As if, we still going to finish the dessert after part of it touched the dirty dishes and half of it spilled onto the dirty dishes.
I understand that there were people waiting to get seated, but that still doesn't justify the lack of respect and patience. We still tipped like everyone else there, but since they are in a rush, they do not care to provide decent service since people were waiting to get seated. It seems like this restaurant wants the quick turnover (aka money!) without providing respectful service to each customer who is there.
I give this restaurant at this location at big thumbs down and the lowest rating I have ever given to a restaurant. Being Chinese, I don't expect the best service sometimes at Asian restaurants; however, I haven't been treated this badly in a restaurant for a long time. We would not go back by ourselves, with a small group or a large group - never again. IF YOU DON'T MIND BEING RUSHED OUT WHILE YOU ARE STILL EATING, then this is the place for you. If you are like every other customer that would like respect when eating out, I'm sure you can find as equally good or better Chinese food with decent to good service elsewhere in Markham!!
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