I did a balayage in a different location for over $170 which turned out terrible. I never went to the salon before but since I know the owner I wanted to give it a try and see if they can fix it. Angella my hair dresser did a phenomenal job fixing the damage that was caused by the other haidresser. She was kind, personable, patient and just GREAT! I love my hair now especially that I paid half of what I paid the first time. If you want to get a balayage, highlights or nails, Angella is the girl. I dont know about the previous negative reviews but I had a great experience. Give it a chance and You will not regret it.