The customer service at the Mesa location is horrible. The manager (I believe) is not only unfriendly but actually mean! Here is one example. (I have many) I had a candlestick that needed some cleaning and she said I needed to bring it back. No worries. I went to put it in my car and realized I left my keys on the counter in the clothing section. When I walked back to get them she yelled (and I mean yelled) "You can't do that!" I turned around with a puzzled look, and she said I couldn't wash the item in the bathroom. I told her I was getting my keys and she didn't even apologize. Also one of the girls at the clothing area made me feel like a criminal because I had jeans in a bag and my hangers seperate. As I hung them on a hanger she said that I had them in my car and they were wrinkled. (Not true- she didn't even look.) She told me she could not accept them. Policy is policy but she was a total b&%^$#. If not for the concept and good buys I have found, I would give this store zero stars.