I've experienced better at the downtown location.
Visited Earls last night with some coworkers for happy hour. I was actually really excited to be going back to Earls since my previous experience in Toronto was so positive. I ordered the a glass of the house red and the dynamite roll. I requested the shrimp not to be breaded which they accommodated without hesitation. It arrived and it was really yummy. The rice was a touch under-cooked with a tiny bit of crunch but I honestly didn't mind. The flavours took precedence over the rice so I was a happy camper. So why the 2 star?
My house wine arrived in a glass suggesting it was a 6oz. A girlfriend ordered the 9oz which arrived partially filled with a little bottle accompanying it, also filled. This suggested to me that mine was a 6oz and hers a 9oz. I ordered another glass, as did my girlfriend. Mine arrived again filled while hers arrived with the little bottle, again suggesting mine is 6 and hers is 9. When the bill came, I was dumbfounded to see $48 owing. Absolutely shocked. How on earth was my glass of wine $16 a piece? I clarified with the server who removed it from the bill but did insist that my glass was 9oz. First, a house red at Earls shouldn't be $12 for 6oz/$16 for 9oz. That's just ridiculous. The wine itself was delicious and actually a new fave but the price wasn't right, Bob. Second, the server should ask what the customer prefers in terms of sizing. I would think you shouldn't up your customer's booze order without their permission.
I will come back for food and drinks but I will always clarify my order.