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| - Came here during Fifty Shades Freed opening weekend in hopes of a nice date night. This theater was equal parts garbage to the movie itself.
Boyfriend orders one large popcorn for us within five minutes of being seated via the armrest button which summons a server. Gives said server a $10 bill. Over 30 minutes roll by without any sign of food being served anywhere. Pushed the button again, asked a different server when we could expect our popcorn and were curtly told "We haven't started serving food yet." Oh really? Maybe the popcorn is made-to-order in this theater, which would be the only reason I could possibly think of as to why our popcorn was grouped in the same category as chicken fingers and burgers and was to be served alongside them. Ridiculous. Wait ANOTHER 30 minutes before noticing that everyone- including the couple next to us with three popcorns- had received their food and we had not. One popcorn, people. Pushed the damn button again and tell the server we've been waiting over AN HOUR for popcorn that hasn't come, please give us our money back. "Okay," she says, without a care or concern in the world. No apology given. Another 15 minutes rolls by while we watch this same server walking up and down the aisles distributing bills and wrapping up orders. What the actual ****. Call her AGAIN, ask where the hell our refund is. "Oh, she didn't bring it yet?" I say, "who is 'she'???? I asked YOU!" Wait another 15 minutes for our $10 bill to come back to us. No popcorn, no apology, pure B.S.
Cool concept, failed execution and poor customer service. Many other luxury theaters around the valley are executing this very same business model with style and grace. Yours sucks.
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