I really like the self employed one-man shows so I was very happy to find Jim here. Very affable and honest over the phone, his website lays everything out for you, he's prompt at returning calls and knows to ask the right questions so customer's expectations are set in advance -- just spend a few minutes answering his questions, it's worthwhile. He helped my Dad get his water heater replaced the next day after it leaked, even took off $20 when he found out he didn't need to replace something and installed an extra part for free because he felt it would be better for the customer. He's had plenty of experience working for bigger companies and found alot he didn't like. So he decided to go on his own so he could always do a good quality job and that's what my Dad got here. I highly recommend keeping his number and sharing it with anyone who needs a water heater replaced.