Kevin and Pool Star have been cleaning our pool for about 4 years now. Recently, our pool went cloudy. It was just ugly. I emailed Kevin and he emailed right back. I asked if he could come over on our next service day. I usually have Ron come. Kevin said he would, but he was out of the country and would be there the day after he got back!! He was emailing me from Panama!!!! I don't know any one who is on vacation that would respond to a client!! Kevin gives 110%. He's the best!