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  • I'm very frustrated by this office. My twins are due in December and we've been trying to interview pediatricians to see if they would be a good fit for our babies. I decided to try this office because they came HIGHLY recommended by a few other friends, in particular the PA Steve. I called and after being on hold for quite a while, "Lilly" answered the phone and I started asking a couple of questions. She responded rudely with a "hang on a minute" and put me BACK on hold. Someone ELSE picked up, and I explained to her my frustration from the previous experience of speaking with Lilly and she answered with a, "well, we don't have a website, and he doesn't DO interviews" so you could just come in and make an appointment." I asked her how I was supposed to find out if this Doctor would be a good fit for my twins when they DO arrive if I can't interview him ahead of time to see if he has the same philosophies we do in our children's care? Her response was merely a "well, I could transfer you over to our office manager" and at that point, I knew that I couldn't get any answers out of anybody so I told her no thank you and that I'd find someplace that WOULD answer my questions. I was disappointed because I really had heard good things about this place from friends. Apparently it was good things only about the PA, not the office staff themselves. :(
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