I have a tip, not just for the poorly performing Panda Express locations in Surprise, but for all sad-sack restaurants....how about you stop wasting everyone's time by typing apologies and, instead sending someone into the stores to kick some butt? When one sees dozens of one star reviews, followed by canned apologies, no one is impressed. I would actually rather see no management responses at all than these stupid "I'm sorry, blah, blah, blah, I'll let management know." (Hey, management ain't listening!)