| rev:text
| - I don't like to leave bad reviews. At all. I believe in communicating issues with the staff/owner directly if there is an obvious improvement there can be made. So, this is a disclaimer that I gave this place several chances before writing this.
First of all, why two stars, not one a.k.a positives:
- Coffee is usually amazing here. I have to tell I've had different experiences with different baristas but generally, it is very good.
- Also, it reminds me of home thanks to Turkish roasters they use.
The bads:
- Wifi: Consistently not working. Horrible. I spent hours in total several times trying to fix it as I was made to believe it is because of my computer. Well, they should owe me a few hundred bucks for identifying their issue. It is their router. How do I know? I am a Ph.D. candidate in Computer Science with years of experience. I can give details about why only the IPV6 address is assigned and IPV4 is not working causing not usable network for most sites upon request.
- Today's experience: In my last visit after, the first question I asked was this: "Is your Wifi working stable now?" This was today, a few months after my last visit because of the very same problem. Gentleman on the counter was very assuring. He said they have fixed all their issues and it was robust. No, it was not. I again spent an hour trying to resolve the issue from 2 computers and 2 phones. I was able to force my adapter to receive an IPV6 address but internet still did not work for most sites. An employee suggested that "they have upgraded their internet to the highest speed" so it should be working. According to him, my computer was the problem. He said there was another customer having the same problem(!) another day and he was able to figure it out as he was very good with computers. When I tried to explain to what the issue really is he was uninterested. Well, maybe you guys can go buy a "faster internet" package to resolve your issue. The barista softly said "sorry" when I was leaving after wasting an hour trying to fix their network.
- The consistency of not caring: I have encountered network problems in all my 5 visits to this place. Every time the same thing happens: I ask the barista if the network issue was sorted out he says yes and it is not working. When I bring it up nobody cares. Again, this happened 5 times over several months. You might not care about your network but you do not have a right to waste my time by falsely offering the service.
I hope I had the time to visit here without having to work on stuff at the same time. However, my routine is to visit a coffee shop when I need a different comfortable atmosphere working on my research while enjoying a good cup of coffee. Infusion only has good coffee and unfortunately not the other things that I and most of my friends expect from a coffee shop: Good service and a stable internet connection.
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