I'll first say this review has little to do with the repairman. He was pleasant on all 3 of his trips to our house. Not sure if the 3 separate trips were all his fault or not, but he was nice and apologetic about the inconveniences.
The company however is absolutely horrible. One Stop Appliance is their name. We will refer to them as Three Stop Appliance.
1st trip, they came out to evaluate the problem. Apparently they don't stock parts so this was just to identify the parts needed. One Stop?
2nd trip, brought the parts but had the wrong size screws. Again, don't you come prepared? One Stop?
3rd trip, he left saying it was all fixed.
4th trip? Guess I'll know in 24 hours when I'm allowed to run the dishwasher if this trip will be required.
Scheduling is not one of their strong points. They say they'll call by 3pm, they call at 5:45pm.
We told them night time wasn't good since we have little kids but we always got stuck with the 7pm slot.
Finally I called and complained about the time so they said they would come at 8am, great! He showed at 7:25am. Do I complain that he's early and woke everyone up or am I happy that at least he's here. Dog barking and everyone got a ride awakening from the doorbell.
I will never use this company again.
One Stop Appliance, please consider changing your name to Three Stop Appliance.