Gelato is pretty good, I'll be honest. But I don't know what people are talking about with good customer service...I asked to try some samples and was told they don't do samples when there's a line. Understandably so...but the old gentleman helping me asked me which one I wanted to try and when I told him he proceeded to list out the ingredients of the gelato for a LONG period of time (seems counterproductive to previous statement about not wanting to slow the line by giving samples). It was apparent the guy didn't want to give me samples after asking me if I was there by myself. I've never been to an ice cream place that refuses to give you samples...maybe it's a gelato thing.