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| - Chose this place because of the Hilton name. Stayed here for 12 nights so I believe my review should hold some weight! We were given a voucher for 2 bottles of complementary water when we arrived. I told the clerk we were here for 12 days. She said water only provided the first day. For a desert facility, you would think that you would be given 2 per day of stay. Seemed a bit stingy for a 4 star resort. We were taken to to Bldg. 17, one of the farthest buildings from the main lobby and main pools. We were in a handicap accessible suite. First observation, parking is very tight. Parking under building is prohibited. From peeking inside one of these slots, you can see netting attached to the ceiling because the building is crumbling! Outside hallways to back rooms are dark and murky. Had to call for light bulbs to be changed. Room seemed reasonably nice, but then!!! Walk in shower floods entire bathroom. Maintenance had to rip out drain and clean it out, only to find out that the design of the bowed shower curtain was the cause of the flooding. For 10 days, had to prop up shower curtain in front of drain with rolled towels! No shelving except for soap tray for shampoo, etc. Anyone in a wheelchair or severely disabled would be in real trouble. Next, the sink is not in the bathroom!!! You have to go into the bedroom to wash your hands! Very unsanitary. Balcony claustrophobic with a limited view because of the building in front of us. Room was made up in a timely fashion when requested, however, I don't believe the room was vacuumed more than once in 12 days. How do I know this? I had to kill a nasty spider in the popcorn ceiling and the remnants littered the floor for days. I also found a spider in the bed and one lurking on the sheer (dirty) draperies. The paint on the inside window ledges has been painted so many times, it has a life of its own! Towels in room are old and rough. One day we had one that had blue stains all over it. Coffee and tea in room is nice, but no sink to fill machine. Water in refrigerator is $3 a bottle and premium water n counter $6.50. No, thanks! Bought a case of water at Walgreens for 3.99 and lugged it to the room for the duration. Went to the Pointe of Tyme Restaurant for dinner that night. Burger was superb and salmon was delicious. Pleasantly surpised. Breakfast good to if you order off the menu. Breakfast buffet ok. Wait staff very professional and helpful. Internet was good, but we had to change codes 3 times during stay. The pool closest to us had plumbing trucks lined up all week. Went to the large main pool one day. Went into the jacuzzi, but it was broken. The clincher came the last day. Put the Do Not Distrub sign on door and went to breakfast. Check out is 11 AM. Returned at 10:15 AM to find the maid in our room cleaning it out for the next guest!!! We had already taken our luggage to our car, but all of our sundry possessions were still in the room. My husband's kindle was unplugged and in a bag on the housekeeping cart. Our precious water was whisked away and room was in disarray from the cleaning in progress. If we had come a few minutes later, we would have had to track down our things! So in summary, this place, on the surface looks great. The lobby, the entrance grounds, and restaurants are all beautiful. The rooms: Yuk! Service: depends - hot and cold. Pools: All need work. My advice: Wait until after they bulldoze the buildings before staying here!
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