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| - ugh! I stayed at the Hard Rock over the weekend for my sister's bachelorette party shenanigans and I walked away feeling disappointed and angry. Not only is the hotel/casino depressing, the employees are so rude! Below are a few examples of the employees having bad attitudes:
1. The hotel has a new policy that bell hops are not allowed to bring food or beverages up to the room for you. That's lame but whatever. The bell hop we had was very matter of fact about it and unapologetic. He acted annoyed and he was a total jerk when we pressed him for more information about it.
2. We booked 2 rooms for 2 nights and requested the rooms be near each other if not right next to each other. When we checked in we asked to make sure they were near each other and they were not. They were on complete opposite sides of the tower. When we asked if we could have them next to each other the gentleman at the check-in desk said it was really busy and they were still trying to get rooms together. We said that was ok and we could wait until 2 rooms next to each other were ready and he said "Well it could be 1 hour or it could be 5 hours. I have no idea so I don't know what to tell you." SO UNHELPFUL and not very accommodating at all.
3.. Our friend called down to the bell desk to ask for her luggage and they said they weren't very busy so it would only be about 15 minutes.. It was clearly taking longer to she called down to check on it. My friend: "Hi I'd like to follow up on my luggage. It's been about 30 minutes since I called down and you said it would be up in 15 minutes." Bell desk: "Actually it's only been 27 minutes! We're very busy so you're going to have to wait!" uuhhh.....what?
4. We were getting ready to go out for the night and the bride-to-be wanted to grab a quick appetizer before we started to drink a lot so we went into Pink Taco. There were about 9 of us girl and we decided that rather than get a table we would just sit at the bar. The bar only had about 3 other people at it so there was plenty of room for us. Only a few of us were going to be eating and the rest of the girls wanted to get a drink while we waited for them. When the 4 girls who were going to eat asked for a menu at the bar the bar tender looked at the other bartender, rolled his eyes and said "what the hell is this!" and walked away...leaving the other bartender to help us. We were all ordering drinks...we were all paying customers...I'm so confused as to why the bar tender was annoyed that a few of the girls wanted to eat. Then one of the girls needed a paper napkin so she asked the bartender if she could get a few napkins. He looked at her with eyes of disgust, picked up the linen napkin that was in front of her, and proceeded to dangle it in front of her face like she was an idiot and didn't know it was there. When she actually just needed a paper napkin so that's why she asked for one.
5. We went into The Ainsworth, which is a little lounge type bar inside the casino. One of my friends ordered a drink from the bar and the total was $7.00. She gave the bartender a $20 bill and the bartender only gave her $8.00 back. The money was sitting on the bar and before she even reached to put it away she told the bartender "Oh, I think you forgot to the other $5.00" since the change was supposed to be $13.00. The bartender said "Oh really?!?!" in a very condescending tone and then said "Let's check the cameras then!" My friend was absolutely dumbfounded. The guy standing next to her backed up her claim, that she was given the wrong change. But the bartender denied it. When my friend asked for a manager and tried to explain what happened and let him know the bartender was treating her unfairly, he refused to help her at all. He did end up giving her the $5.00 she was owed, but only after 15 minutes of arguing about it.
I do have to mention, though, that the maid we had was the nicest person on the planet and we loved her. We also had a positive experience in the center bar...the cocktail waitress there was really sweet.
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