I have been putting off this review because I keep thinking "It will be better next time". It never is. The young lady who takes the order is great. She's friendly and prompt. Unfortunately it's all downhill from there. The kitchen staff and the to-go staff are very unprofessional and often rude. Yes, I know this is not fine dining. On two occasions they have been throwing food back and forth through the window that separates the kitchen from the dining room.
The accuracy is ALWAYS a problem. I have never had an order that did not have something wrong with it. Something is ALWAYS wrong, or forgotten. The receipt and attached ticket are accurate, so...the kitchen just can't follow directions.
It's unfortunate because I love Smashburger, but definitely not this one. Go next door to one of the establishments that can give you what you ask for and be reasonably professional.