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  • This review is for the pharmacy. No matter what time of day I come here, drive thru or walk in, the line is ridiculous. I tolerate it because it is the closest Walgreens to my residence. My prescription was up for renewal this month and my doctor faxed over the authorization on Feb. 5th. I went to Walgreens on Feb. 9 to pick up my prescription since I had to start the prescription again on Sunday and was heading out of town. They told me although they received the fax, the prescription was not authorized and I would have to contact my doctor. My doctor contacted the pharmacy directly about an hour later and the pharmacy tech told my doctor my prescription was ready. I returned to Walgreens the next day and was told my prescription did not have authorization and I would have to contact my doctor. I could feel my blood pressure instantly boiling. I explained that my doctor authorized it via fax and she personally called the pharmacy the day before. The snooty pharmacy tech stated she had no record of it. I asked her to check my file because I'm sure they would keep records of speaking to a doctor and the faxes they receive. She told me they had nothing on my account, not even a fax. I know this was a lie because the pharmacy tech the day before said she received a fax on the 5th. The pharmacy staff is completely incompetent, unprofessional, and untruthful. Luckily I was able to have my doctor call the Walgreens in the state I'm in for travel today. Not only did a pharmacy tech call me several minutes after my doctor called to confirm my information, the automated service call a few minutes after that to confirm my prescription was ready. That is how you do customer service. Take note Walgreens Lake Mead! Avoid Walgreens on Lake Mead if you want good service and to actually get your prescription.
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