I bought a Hoover carpet cleaner at Sears and it fell apart within 6months. The on off switch failed, the handle latch cracked of ( cheap plastic) and the brushes stopped turning. Hoover sent me to this Banks location and I must say I will never buy a Hoover product again. BUT, Kevin at Banks did me a solid. He argued and pushed Hoover and got them to completely replace the machine. I was amazed! Great experience. Great service! Great advocacy for his customer! Will remain a customer forever. Thanks again Kevin!