The other reviews pretty much reflect what I am stating. This is the worst company ever. Customer service???? I've been with this idiot company for a very long time because we have no other choices in the Phoenix area for TV. Once I had to write a letter to the FCC to get Cox to refund a significant fraudulent charge. During the past week alone, I have lost half my TV channels twice. After spending more than 3 hours total on the phone with them, the best I could do was to finally agree to a small refund. They scheduled a tech while on speaker phone while I was in my home with another adult listening for confirmation. I took off a day to be home and the tech didn't show. Then I was informed that it was not the same date and time I was given on the phone. You have to talk to a "tech" in Ohio from Arizona who can do nothing but schedule a tech from AZ who then comes in and makes a phone call to another local tech who pairs the signal again with the tuner and card. Takes about 10 seconds But all the other drama eats up days. Why they cannot do this in the first place is beyond my comprehension. This is just a small piece of my frustration with Cox. It infuriates me that we have no more choices.