I read numerous great reviews online about someone named Ellen who does facials at this salon, so I tried her. This proves don't believe what you read! My eyebrows were lopsided and one was shorter than the other! Maybe she does give great facials, but beware on the waxing! She was very professional, and seemed like she knew what she was doing, but she doesn't. I have noticed that she's had many great reviews in a short period of time, so she's probably writing them herself. I did give the salon two stars because it does look very nice, though.