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| - In the spirit of small business Saturday, the family and I went out for breakfast to the Breakfast Joint. We've watched and waited for this establishment to open since it's in our neighborhood. The saying goes, first impressions are everything, and our first impression of this joint was extremely lackluster. Our party consisted of 4 adults and our newborn in his infant carrier. We arrived at 9:30am and were told by the manager at the desk it would be a 5 to 10 minute wait...plenty of tables were open, so I wasn't worried about waiting. Well, 20 minutes later....we were the only party standing there twiddling our thumbs. No one looked our way or asked if we were being helped or anything!!! The hostesses were just standing there...The manager was trying to look busy, literally no one said anything to us while we waited for 20 minutes, not even a waitress walking by...trying to keep my cool in front of my family, I went back up politely to ask WTF! Only to find my name crossed out! I asked why my name had been crossed out since clearly no one had seated us yet, and the girl responded, I think my manager thought you were already seated...???....I asked why he would think that!? She had no answer. They finally seated us after a minute or so of figuring out which table worked best. Our waitress came and took our orders. Her name was Sonia, and she was pleasant. My only issue with her was that her very long black hair was very unkept. She had hair flying all over the place, which is pretty unsanitary working so closely with people's food. Anyhow. The whole meal goes by and the manager never came over to apologize or anything. As a matter of fact, he doesn't glance my way once and trust me, I was watching because I was very upset. He acted as if it never happened which I found very disrespectful. I approached him myself after our meal and asked to speak with him. I asked him how and why we were overlooked and left standing there and all he could say was, it was a mistake. I don't see how, and I didn't buy it. He was very nonchalant. I told him as the manager I expected him to take responsibility and at least apologize, to which he said sorry, but You could tell it was very insincere. He wouldn't have even said anything to us had I not approached him. He offered to take a discount off of our bill which I declined, but he insisted. He ended up taking 20% off which was around 10 dollars...big whoop. Had he handled the situation better this review would be completely different, however, I'm left with feeling this was either done intentionally or he's just an unprofessional "manager". Overall, our first impression was sloppy and the customer service was poor. On top of that, the food was super average and halfway cold by the time our meal came out. We will not go back to this place and I'm telling all my neighbors as well! Way too many other better options to deal with things like this.
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