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  • There are 3-4 ladies in the post office that are efficient, professional and keep the lines moving. Judith is super efficient and a pleasure to do business with --- but....... There are a few cranky old postal employees at the Summerlin post office that make no bones about calling you dumb or treating you like dog doooo because you don't know the entire USPS federal handbook by heart. Second big issue i have ---- no matter what form you fill out to have your mail held (online, in person, via the mail) ---- they RANDOMLY return some of the mail and hold others. ((and the clerks freely admit they don't know why some goes back)) There is absolutely no rhyme or reason to it. Two letters from the same location or company - one stays in hold, one goes back return to sender. It is like there is NO POLICY what so ever that is followed and they just wing it. (( I know this is not true --- but actions speak louder than words and I have about 50 examples of mail being returned to sender during my mail holds over the last year.)) One clerk (long black hair) told me that the USPS was NOT designed to hold mail. OK --- then why do they have a HOLD MAIL FORM ???? WTH. The 1/2 window package pick up area is inconsistent. Some times open, some times closed -- you get yelled at for going there first and get shoed away if you get in the regular line first ----- it is inconsistent and unprofessionally run. I don't go here if I don't have to -- but have ZERO options with package pick up w/ signature required --- I generally pack a lunch if I need to go ---- cuz it is going to be 60-90 mins to get through that line. They are in desperate need of hands on management !!!!! And an under cover inspection visit from the post master general. IT IS APPALLING !!!!! Separate issue ----- be very careful in parking lot. I get cut off in the cross walk at least once a visit. The cross walk is right in line with the handicap parking and drivers coming whipping in there to get the handicap spots with NO REGARD what so ever for the cross walk. VERY POOR PUBLIC PLANNING layout of the parking lot.
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