I'm really between a 2 and a 3. For such a highly anticipated, highly rated place, I was very underwhelmed and unimpressed. It was just okay.
My husband and I went with our 17 mos old twins on a Friday evening. We had planned this day all week and chose Friday bc just the two of us are leaving our twins for a week for the first time since they've been born. We love trying new places and wanted this to be special for them. We should have thought that out a bit more- going to an already busy plaza on a Friday evening. The place was packed- great for business. But not so much for toddlers. I ordered chocolate ice cream sandwiched between two peanut butter cookies. My husband ordered the bear bowl with a brownie and cookies and cream ice cream. While both were good, it didn't leave either of us hankering for more. Mine was supposed to be warmed up and they put it in what looks like a panini maker but no warmth whatsoever. It tasted very artificial. Nothing authentic, unique or really homemade about it.
Additionally, bc it was so packed, there was no seating. Understandable- can't fault them for that. However, one table was actually being used by the owners/general managers/shift managers, whoever they were. They were in the middle of an interview. I thought this was in poor taste at a peak hour and no tables available for paying customers. We ended up sitting at a bench along the wall that I actually think belonged to pita jungle.
All in all, it wasn't terrible but it wasn't anything special either. I think if there wasn't so much hype about it, I wouldn't have been so disappointed.