EDIT:
I was immediately contacted by one of the owners after I posted this review, and I am raising my rating due to his thoughtfulness. The fact that he reached right out and offered his apologies for the less than stellar experience, was enough for me to consider his words as sincere.
Original:
We have grown to love the pizza here as our family has to eat gluten free, and most places taste like cardboard.
We either order through one of the delivery services, or will call ahead to place an order to pick up.
Unfortunately, we placed our order through Doordash. The order ended up being canceled by the store after a few minutes with no explanation. So I tried placing the order again in case it was accidental, and to follow up with a call to this store. Well.... I tried calling 5 times over this 45 minute period and got zero answer on any attempt.
45 minutes after the order was placed, I finally get a confirmation that our dasher is heading to the store.
The length of time isn't necessarily the issue here. The complete lack of ability to answer a phone in 45 minutes is ridiculously irresponsible.
I refuse to do business with this location again, and will try to use a different location next time to give them one more opportunity, otherwise it will be off to My Pie.