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| - Pretty disappointed with this visit. I have hosted a work party at this place before and we were happy on that night, but this time I came with my family. My 6 kids and my parents, so between us there is 10 of us. It bothers me when I go to a restaurant and they tell you they are going to automatically add a tip on the bill for parties of 8 or more. My family is large, but I am not a group of teenagers, or a group of drinking 20 somethings. We are a FAMILY. We were told by the host when we checked in that they required a mandatory 18% tip be added to the bill. I immediately said I don't want to be required to have a tip added automatically. She said, well it is our policy. I said, please bring the manager over then. Unfortunately, that meant that we had to wait, instead of being seated. So, we sat for 15+ minutes waiting and then they didn't even bring the manager or even address the concern, they just came over and said, ok, ill seat you. After I was seated, the manager came over and he was friendly. he didn't get the RIGHT story, so I clarified to him what our concern was. He seemed very nice and said, "No problem", we will make sure you are not charge the tip automatically. And what I said to him was... we always tip well for good service, many times over 18%, but I don't want to be forced to tip before getting service simply because I have a large family. He pointed out that he will have the female manager check on us, because he had to step out and he assigned a waitress to our table.
We went on with our meal. Now, I don't know if the waitress made up her mind to not give us good service because there was no guaranteed tip, but that is what happened. We just got terrible service. When she WAS at our table, she was very nice and personable, but getting her to our table was impossible We ordered drinks and literally sat for 25 minutes before she even took our order. My father was so annoyed he was going to just go get someone else.
The food was ok. But it was not till after we went home that we realized that they charged us for EVERY side we asked for... including Pico De Gallo. and extra soft tortillas. Now, we ordered a fair amount of food, to be charged for a small Pico is silly, but even worse is the tortilla. If I knew when they serve a bowl of Queso for an app, they would only give you TWO small tortillas, I would never have ordered it. When we asked for more, we were charged. Stupid. And my mother who got Fajitas only got 3 soft tortillas for her huge order of Fajitas. You couldn't even fit the about of meat and vegis on 5 tortillas, so there is nowhere near enough. I can understand only giving someone 3 to start, so you don't waste them, but to charge when they ask for more...that is just greedy.
My father who paid the bill, still gave the waitress a 20% tip, even though she didn't even come close to deserving it. He did it simply because of the hoopla about us not wanting to pay a required tip up front and didn't want it to seem that we didn't because we wanted to be cheap.
We simply wanted to pay a tip based on the service we got, not based on the amount of people we have.
Unfortunately, I don't think I can go back here just because of how poorly they handled simple tasks. I gave them a 2 instead of a 1, because what food we did get was not terrible, it was just everything else that sucked and I was frustrated to pay anything frankly. if I was paying the bill, I would have given the waitress 12% based on the quality of service.
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