| rev:text
| - All I needed was to buy a dealer key and have it programmed!
I called Earnhardt and after much fuss with the parts department, they were able to finally instruct me to get my key by getting on the service line and buying the key and have it programmed all in one shot. My previous experience had taught me that everything could be done with the Parts Dept.
OK, so I showed up the next day and I was told that since I didn't have an appointment, it'd take at least 2 hours. They could have advised me that when I called the first time but didn't. So I decided to make an appointment with the cashier immediately by registering all my information; then it just seem so complicated so I decided to call back for an appointment when they have more time since it was taking so much time. My previous experience getting a key programmed in Paul Miller Honda in NJ was done literally by the Parts guy at counter instantly so it just seem so involved here, just to get a key.
On Tuesday, 2/27, I was online trying to make an appointment when the Earnhardt chat rep engaged me to help. I gave her all my vehicle, contact, & email information again (2nd time) that I already provided to the cashier the previous day. After all that, she told me she was only going to forward the info to the service dept so someone should be in touch, gee, that was a LOT of HELP, I should have called the Service Dept directly. I told her I wanted an appointment at 3pm, it was 10:30am. After 90 mins of waiting, noone called me, so I called the Service Dept to inquire and was told they had no information about my earlier chat exchange. The young lady apologized and took my information for the 3rd time at 12:30pm.
I arrived early and checked in at 2:45 for my 3pm appt. No one greeted me; I was later told Alex Diaz was my guy. We stood at the counter for a good 5 minutes with no one acknowledging us. Finally Alex came to us and started taking down info, no intro, no hello. He then asked me what time did I make the appt since he had checked earlier and I wasn't on his "list". Gee, sorry, I wasn't tasked with coordinating Honda's internal communication, but O. Alex seemed annoyed that I was a surprise to his workload (I only saw 3 other order on the table; it wasn't like he was doing the work!), all the time looking like he was disinterested and unengaged. Can someone please remind him that he's there to work, he's not doing me a favor! We handed the car key to him before 3pm. By 3:10, Alex came back and asked for my address/contact info (4th time I'm providing this) bec he said there was no contact info on me. At 3:15pm, I got a text from Alex to contact him if I need anything. At 3:23pm, I went to see Alex for an ETA, he said, "it takes at least an hour to cut and program a key." I told him that I was told by the lady who made the appt that they would work on my car on time if I have an appt. and my experience was much quicker at other dealers. In the mean time, one of their salesman came over and started trying to sell all customers on a new car, or any car! I was really annoyed by this unwelcomed sales tactic when all I want was to get a key reproduced and get the hell to my next appt. At 3:35pm, I asked Alex again for my car's ETA and he said he didn't think they even started yet and looked clearly annoyed that I was even inquiring. At that point, I decided, I wanted my car back and will never come back to this below par dealership again. He summoned my car to be pulled up. No one questioned me who I was when I got my car; no one apologized, no one seem to care. OMG, this would never happen to Paul Miller or Joyce Honda in NJ where they treat their customers like royalty!
I will go to Surprise Honda or elsewhere to be treated professionally. It seems to me that Dealership is totally disorganized, unsympathetic, unprofessional, disconnected and no doubt, not at the top of their game. They handled my simple car key purchase as if I was changing over to a new engine. If they can't handle something so simple, I surely would not allow them to take care of anything else. I wonder if they'd have my contact information right by now...
Be warn, go somewhere else to spend your money!
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