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  • I go in expecting some kind of mishap cause it's uhaul; the rumors are true. I tell them I had an appointment to install a hitch for today (7/11/17) that was made on the 7th. (Had issues finding my order so I knew I was in for some fuckery.) Then the employee tells me they had me down for the 13th. I proceeded to show them a receipt that stated my appointment for 11th. They didn't even have the hitch I ordered in yet. The employee did try to find another hitch at another location but the closest one was 200mi away. I paid $350 for this kind of service. The worst part is I didn't even get an apology or any compensation. BUYERS BE WARY. Make sure you have some leeway of time if you're trying to move. Update: Ended up canceling everything with customer support and will be getting a refund supposedly in 3 to 5 business days.
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