We ordered a miniature wedding cake for my parents' anniversary. The cake was beautiful - decorated intricately with a lace-like pattern. When we picked it up, we discovered that it was only one tier, instead of two as I had requested. But they were wonderful about it - they found a beautiful flower cake topper that made the cake more wedding like, and discounted the price. Mistakes sometimes happen with any business and it's how they respond that makes all the difference. The cake was beautiful and delicious. A huge hit with my parents. And Prantls is a business that cares about their customers.