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  • It's called Broadstone at Arrow Canyon now. The units are extremely nice; I couldn't say anything bad about that. 5 stars for the units. Though, for this community to call themselves luxury they could use some work. Half of the equipment in the gym needs maintenance on them. The equipment is either missing parts or is in dire need of a waxing (both treadmills). I've reported this to the office though I don't feel confident that they put in the work order. Next, I'd like to mention that the staff is not helpful nor welcoming at all. Once you signed the lease you will see that their manners, attitude, and overall empathy disappears. I wish they would make more efforts to make residents happy and feel welcomed because a poor experience with staff can affect your decision on whether to renew again. In addition, it seems like the staff doesn't like coming into work. They constantly are changing their operational hours at a whim. I have to constantly redial their telephone number throughout the whole day in hopes that they will pick up the phone. Don't even bother leaving a voicemail! And there's been times where they couldn't pick up the phone so I had to walk over to the office and either they were lollygagging or they weren't open for business (though the sign with the hours indicates they should be OPEN). Alliance Residental truly needs to intervene with this staff.
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