| rev:text
| - I hate writing negative reviews, especially when the food is good, but after what happened here last night I feel like I have to write this. Based on the rest of the reviews I read, it seems there is a pretty consistent problem with some of the female staff at this location.
My girlfriend and I used to love this place. The food is decent, cheap, its close to our condo, and its open 24 hours. Perfect spot for some late night grub. So we went last night to grab some dinner. We had also been by that morning to split a breakfast burrito, so to go twice in one day, you know the food must be good.
I wasn't feeling well so I took a seat while my girlfriend ordered. I wanted a carne asada burrito, but after the order was placed, I heard the cashier tell the cooks to make carnitas. I thought that maybe I either heard wrong or she was talking about a different order.
When the food came, I double checked the ticket and saw that they had in fact rung it up as carnitas. I am not a picky person, and if they had made another meat, such as beef or chicken, I probably wouldn't have said anything, but I don't eat pork so it had to be sent back.
My girlfriend told the cashier that she asked for Carne Asada, not Carnitas, and asked if they could remake a new burrito for me. The cashier obviously just misheard her order, which is understandable as they sound similar. I thought this would be a very simple "Oh, I'm sorry about that, let me get you what you asked for" type situation, but boy was I wrong.
The cashier became aggressive and rude, telling us that she ordered carnitas, thats what it says on the ticket, and if we want another burrito that we have to pay for another one. At this point, I was shocked at the way she said it, so I stood there for a moment trying to process what was happening. The cashier then doubled down saying she was busy and wanted to know what we wanted to do. At this point, completely baffled by what was happening, I told my girlfriend to leave the burrito on the counter and we went next door to get a sandwich.
This was such a stupid problem; a simple misunderstanding that was handled so poorly. Over something that maybe costs your business a few dollars, you're going to lose a customer?What is sad is this cashier probably thinks that she did a good job by saving the restaurant some money.
Well, you may have saved a few bucks by not making me a new burrito, but you have forever lost two customers that enjoyed your food. I'm also disputing the charge on my credit card, so instead of saving money, you are getting nothing, and you lost your food cost. Sucks.
Oh yeah, one more thing. Don't assume because I'm a "gringo" that I don't speak Spanish. I'm sure that some of your customers would love to hear what you really think about them.
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