2 stars only for their prices which sometimes you have to suffer through everything else because the price is worth it.
This particular best buy is on their 2nd of 3 strikes for me. Tried to buy a computer there about 6 months ago, got such poor service and lack of knowledge I bolted while two employees argued about the product I was looking at, went across the street and bought from Frys.
Strike 2 was today trying to shop for kitchen appliances. Waited 20 minutes while one blue shirt employee and two or three "higher ups" stood in the walkway around the store and watched me look around. After giving up on being greeted properly, I flagged one of them down who had little to zero knowledge on any of the appliance product and basically read to me off the signs and the computer screen. No thanks.
Will be buying a tv for the new house soon, that will probably be the strike 3 lol