Very nice staff and seemed very patient w/my wheaten terrier. I called a lot of different places for my dog to be groomed (on a Sunday) majority of them were closed, if not all of them. Except for this place and they were able to see her right away. I'm very pleased and satisfied, the female groomer had a lot if matting to get out due to rain the last couple of days. It was hard for her, but she got most if it out. She didn't want to continue putting bailey through it anymore. I appreciate a groomer to understand how long a dog can sit and be dematted, not fun at all. In the end Bailey looks,smells, and seems to he very happy!!!