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  • Open Road Tours nearly ruined our vacation! We booked our Grand Canyon tour several weeks in advance, but they called to cancel LAST MINUTE (literally 5pm on the Sunday before our Monday tour). The customer service rep cited weather issues and told us that given their 25 years of experience, there would be fog in the canyon and it really wouldn't be worth the trip up there. After about an hour of wallowing in dejection, we optimistically decided to just try calling around to see if any other tour companies were operating. Every single tour company we called (we went to tripadvisor and started with the highest rated) was still operating tours to the Grand Canyon but many of them were full. We finally managed to snag the last 2 spots with another company and there were absolutely NO visibility issues at all. In fact, the day was extremely clear and the Grand Canyon was spectacular. Open Road Tours was extremely unprofessional in not helping us find an alternate way to see the Grand Canyon after we expressed that it was our whole purpose in visiting Phoenix and the day we booked was the only day we could go. Rather than call peers to secure us spots, they told us there was nothing they could do unless we wanted to book on another day (impossible since we were leaving the next day). Given that there were absolutely no actual weather issues, and they had actually already attempted to reschedule the tour prior to the "weather cancellation" due to insufficient bookings on Monday, the entire experience leaves a bad taste in my mouth. PARTING THOUGHT: Why take a chance with your vacation and book with an unreliable tour company when there are so many excellent options in the area?
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