First of all I stay here every time I visit Scottsdale and the grounds are beautiful as well as the most comfy beds! The previous time we stayed there was what we though a cockroach in the women's shower. Well let me tell you we just stayed again and the cockroaches invaded our balcony! It WAS disgusting! There were 7 of them and they were HUGE! I will not be back after many a stay here. Luis at the front desk could learn greeting skills also. Other than the cockroaches of course we use to love this place....never again!!