Very disappointing experience, especially considering what we paid. We had an appointment for a couples massage, and we sat in the waiting room 20 minutes past our appointment time, with no communication from the front desk. Finally went out to see what was happening and was told they were running 45 min late. Also we had specific preference for type of masseuse, which was forgotten by the staff, and thus we had to wait another 20 minutes to get it right. We had a tight timeline, and barely was able to make our show afterwards. We gave our complaints to management, and never heard back. So much for 5 star service. If you are local, do NOT go here; for half the price you can have a WAY better experience at Green Valley Ranch.