My expectations were either too high, or my taste buds weren't impressed. Customer service can be better. Coffee was excellent, food was average. I had the empanadas they were average at best, there was no crunch to them, but flavor was decent and they were on the cold side. Also ordered was the latin hash, it was good, had a home cooked flavor. Also got plantain chips I am assuming they buy bags of this and serve them. I thought they were actually frying them. Coffee was awesome, this place is definitely a coffee house ...my cortadito was excellent not bitter, not too sweet, temperature was good, and I like the glasses used. Over all go for the COFFEE.