Pretty much everything I have come to expect from Chapter's Stores. This location has a lot of gift and non-reading merchandise, but still a lot of variety in terms of reading materials. While I don't love that bookstores have gotten away from selling books, I understand, and it's easy enough to go online and buy the books they don't carry at a lower price (even at chapters.ca!). I have found the staff to be helpful and knowledgeable when I need assistance and the cashiers have always been friendly and efficient. No bad experiences to date!