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  • As we are running late and knowing all the restaurant in Markham close their kitchen earlier than usual, we called in ahead and make sure that the kitchen is not close. Which the guy said it closes 9:30 pm. As we come in , and sat down and order they told us that kitchen for their pallea closed and to order only tapas. I just wish we didn't wasted our time coming here if they inform us ahead of time that everything else is fine except pallea. Instead of owning up to their mistake, they instead choose to ask us to order from their expensive tapas menu. I don't mind their tapas but I have been to a lot of restaurants in Toronto and Markham. Most of them will own up to their mistake and offer Some sorta compromise. Eg free dish. But no. We were forced to order the tapas only. Guess what., we are not going to. They chose to lose a customer instead. Very surprise. It would have been 100+ order if we ate there. But seem like their manager didn't care maybbe they are making $$$ that they don't need more customers. I wonder if the owner knows or is the owner choosing to do things this way and choosing to lose customer and choosing to give that level of customer service. In term of food and quality , Food are very pricy and their tapas are such tiny portions (I get it. Tapas are suppose to be tiny but come on I am paying 8 dollar per dish. Please treat me with some level of customer service at least ) . Very disappointed. Food quality is not bad last time I came but I won't say it's top of the line. The manager was the one who told us to come in and later on told us that the pallea is not available and didn't have the Courtesy to come and tell himself. I don't think it is right for him to tell us to come in and later on when we wasted our time told us that we can only order those over price tapas. Ridiculous! At least there's many other options in the plaza.
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