My son broke his wrist. He has mild autism and the staff was so great with him! Dr. Vella was amazing from the start! He made my son comfortable before and after surgery! I have never had a bad experience here. I guess the people who did had too high expectations and must have been in a bad mood before they entered the door. I've been to a lot of surgeons and this place is by far the best! I'm so sorry people had a bad experience! If I ever need surgery I am going to see Dr. Vella! I loved the guys who put my sons cast on! They had a great sense of humor and made my sons casting experience fun!