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| - I was actually considering purchasing another motorcycle here in the near future, but would never, EVER purchase one from Arrowhead Harley Davidson due to how I was treated on a recent visit.
I came in just to look around, that's all I wanted to do. I was in the area and wanted to look at some bikes, as well as some gear, accessories, etc. When did the days end where it was OK to go browse around at your Local Harley Dealership? The salesmen here go beyond "aggressive" to a level of actually being rude and disrespectful.
I came here with my Father and my Girlfriend. As I stated, in the near future I'll be buying another motorcycle, but not for another 2-3 months. My credit is perfect, I make good money but I'm paying off a few credit cards and saving up for some new furniture first so that's why. I've had many motorcycles in my life, from Cruisers to Sport Bikes, touring bikes to Adventure bikes to commuter bikes. My last motorcycle that I sold about a year ago was a $26,000 BMW. I've ridden motorcycles all over the country, partaken in large scale rides and events as well. I'm no stranger to motorcycling.
Now enough about me, let's talk about the Salesmen Matthew. He first decided to stereo type and hang out with my father, kind of ignoring me and my girlfriend as he tried to peg him with questions over and over. My father eventually said "I'm not the rider looking for a bike, I don't even ride anymore. It's my son." As soon as my father said that, the salesman decided without hesitation to rush over to me and start asking me questions. I kept telling him "I'm just browsing for now, but I'll let you know if we have any questions" yet he insisted on following us like a wolf following a half dead deer. He would not go away. I sat on a bike or two and each time I did he decided to jump right in front of it and not ask but tell me "Put your feet up!" so he could hold the bike up. This was really awkward and after a time or two I strait up told him "No thanks."
I'm a grown man who's been riding on the street for 17 years, I don't need some one I just met holding a bike for me because I want to sit on it... This is where things got incredibly uncomfortable and the entire reason I would never buy from Arrowhead Harley Davidson...
I finally was tired of him following us around, we couldn't talk between ourselves without him jumping in so I figured we'd just look at some clothing and gear and then head out. I told him "Thank you for the help" and that I'd let him know in the near future if I was interested. Now keep in mind, I didn't take any test rides, I didn't fill out any information, I even stated to him as soon as we got there that I wouldn't be in the market for awhile. I simply looked at and sat on a few bikes.
He asked me for my number and I said very politely, "That's alright, I don't like giving my number out but I'll gladly take one of your business cards." He looked at me like I just called his mother a whore. He said "Well, I need to get your number" I thought he was joking and I kind of laughed and said "I don't really like giving it out or getting sales calls, do you have a card though?" to which he replied "Well I can give you my card, but I need your number to log you into the system." As he said this he kept giving me a very uncomfortable stare, as if this was no joke and I had BETTER give him my number. My girlfriend got really uncomfortable and walked off and my Dad just shook his head. How disrespectful.
I proceeded to tell him, "Sir, just because I came into this public place of business and looked around for a minute does not mean I have to give you my phone number, if I want to come in and look at a few bikes without giving you my personal information that shouldn't be a problem." He then gave me an even meaner look and tried to play the sympathy card by saying "Well, I'm going to get in big trouble, it's just so we can log your visit." I finally said "Okay, thank you" and walked off to find my girlfriend and father so that we could leave.
On the way out he was at the door, staring at us in a very weird way. My father said "Thanks for your help" and he said nothing back, just stared at us.
Wow, Arrowhead Harley Davidson. I don't know if this is how your train your salespeople, but NO means NO. Asking for some one's phone number isn't a big deal, but if they don't want to give it out leave it at that and give them a card. Getting this aggressive and rude is HORRIBLE business. I've been around motorcycles and the dealerships for them my whole life. I ride, my Dad used to ride, I've had family members who ride and have been very involved in the motorcycling community my whole life. I've run into some aggressive salesmen but this was not just aggressive, it was downright rude and uncalled for. Of all places Harley Davidson is known for a tight nit community and respect, I felt like I was on some cheap telemarketing call.
Think twice before you do business with Arrowhead HD.
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