I walked into Mini of Las Vegas one yr ago with a problem and had an amazing service had been cared for at that time this time I walked in to mini of Las Vegas had not so wonderful time.
Met with dawn the service writer I told dawn that my horn was not working, and she immediately told me that would not be coverd under warranty. She immediately assumed I wanted it to be under warranty.
I asked he to give me a complete diagnostic
On the car she said that going to run you 89.00
And if you decide to get the work done I will wave the fee
As if she will decide weather to charge me.
Two days later dawn calls me to tell me we can not fix your horn
Because you have a mess of wires in the horn area and you have an after market
Device. There. She proceeds. To say that I need to bring it back to where ever I got it from so they can fix it. Cause it's a mess.
And my bill would be 89.00 dollars.
After she raised my blood pressure for her rude way of speaking
I told her that's funny cause I bought it from your sister location Henderson BMW .
She paused and said well you need to talk to them .
So I called BMW of Henderson the general manager told them to take care of it
Cause I bought the car from them BMW .
Thank god for Eric General manager.
It's funny how dawn said they don't work on that horn, and told me I had to pay 89.00 for inspection , and I need to bring it back to were I got it.
And the end result was.
They fix the horn. I did not need to pay for the inspection
And they gave me a loner for two weeks and they
They fix the horn . That she said they don't do.
Question does dawn know how to be a service writer?
Does she know how to treat a customer?
Does she know minis ruls regulations and polices?
My opinion NOT!
See another writer. You will get better luck.
In Las Vegas