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| - I would really give this 4.5 stars instead of the 4. I really LOVE this library and have been coming here since well before they had this gorgeous building they now have and have had for quite a few years now.
The only reasons why I would give this slightly less than 5 stars are:
1. The outside drive-through bin is really AWFUL!!! Whether you are in a car or SUV, it's really difficult to put stuff through the slot. I have complained about this to the Chandler Library and they have taken my feedback. I even volunteered to redesign this box for them for free, as I'm an engineer and it's not a big issue.
Many times I have to get out of my car to put books in the slot and I just hate that. The one before was much better in terms of it being for the user, but I know that one had issues with ruining books and media due to when there are bad weather conditions.
Why don't they install something like what the Maricopa County at Perry Branch has for a return box. That is customer friendly and the books and media do not get wet and are protected from the weather elements?
2. I hate waiting for DVDs to have to be checked in by someone, as there is a 5 limit on DVDs and sometimes this may take them 10-15 minutes to do this, so running in and out takes a little more time than I would like.
It would be nice if they had a system where a person can check their own books and media as does the Maricopa Country Libraries. This would save a lot of time and be much better.
3. For where the adult section for DVDs, they could do something similar to what they have for the children's section - instead of displaying the face of the DVD case, they can display the spine instead to save room. I like this better.
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With that said, regarding the negatives, this is about my favorite library for so many reasons. They have a zillion books and media and I love the system that if it doesn't exist at that branch, you can place a request on it and have it transferred for free to the branch you desire to pick up. This is WONDERFUL!!!
This is a beautiful library and I love the outside as well as the inside. It is clean and a safe place for adults and children to go. They have something for everyone - the job resource area, a cafe, children's, teens, research, adults sections and plenty of stuff to check out.
The library staff is wonderful. I love all the programs they have for the kids and where they can earn burgers, sporting tickets or little gadgets. It's great. The place is space yet cozy. A friendly place to be.
I also love that there is free WiFi and they also have the program where you can get free tickets to visit some of the local attractions like the zoo or desert botanical gardens for free. We've done some of them but not all of them. That way, you can experience these places either for free or at least partially free for your group.
Kids and families need places to go to that are cool in the very hot summer months. The library is a great resource for so much. And they also offer eBooks you can borrow online for free.
Often I have checked out books and decided I wanted to buy the book, so the library gives me an opportunity to do this, to experience the book or media for free.
I like also that you can renew online and that you can check something out for up to 3 times. The online renewals and putting things on hold is awesome. And I love that notices get sent to me 2 days before my stuff is due (or my children's) and then I flag those emails and then get the stuff back to the library on time.
Thank you, city of Chandler!
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