I would never ever step foot into this establishment. 1st I get a flat rate quote for a repair from a guy named Albert. Then I call back to inquire about repair duration and pricing, they tell me 2 week turn-around and $85 an hour to investigate issue. I told them I already knew what the issue was and that there was nothing to troubleshoot. Tells me $85 an hour. I repaired it myself took me less than 15 minutes. The CDJ wasn't sitting level from it being dropped, and just needed to be put back in its isolators. Now I have a USG issue , called to inquire about the repair. They tell me $85 an hour plus $40-$80 for a $1.50 usb connector??!!!!! Are you people gone?! Not to mention they have $75 in house repair fee stipulated on their website! Incredibly rude on the phone and a bunch of crooks. Not to mention they tell me they are a "certified Pioneer" repair shop. Yet when I looked up repair shops in vegas it comes up with "0 results". When I asked him why he said he was a certified repair shop when Pioneer's website states that there weren't any out here , he replies "well we fix a lot of pioneer equipment, we do all the big clubs in vegas , yada yada yada". I don't care who your clients are or how you treat them, I'm a small guy. I care about how IM BEING treated