Tonight November 3 I had one of the worst experiences that I have ever had at any establishment. I live down the street so I wanted to call my order in around 915 and a lady answered and put me on hold which was fine initially. I was on hold so long I decided to go ahead and get ready to head to the restaurant I had time to get dressed get in my car and drive all the way there still on hold. I walked in and three girls were standing at all three cash registers talking to each other, I proceeded to let them know that I had been on hold for 20 minutes at that point I received no apologies in a very smart tone one asked if I was ready to order. I couldn't believe how nonchalant and unapologetic all three of these women were! Worst experience ever, I do not plan on ever going back. There are only a few restaurants that are good enough to deal with bad service and Shane's is not one.