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  • UPDATE: Although this was one of my favorite places to eat, I visited Volcano Grille yesterday and brought 3 new customers with me. Evidently, the manager and staff are misinformed on laws pertaining to service animals. I have a physical disability in which I require a service animal. I was asked for my service dog's ID, which violates the American Disabilities Act. When I spoke with the manager and showed her the laws pertaining to the ADA, she then told me it would be okay that I stayed but would need to sit away from any other patrons. Isolation from other patrons is another violation of the ADA. It has been extremely difficult in the past 3 years adjusting to a new life having CRPS, the most painful condition ever recorded, but feeling as if I am being discriminated against because of it just adds to the difficulties. Needless to say, I won't be returning to Volcano Grille. UPDATE: After posting this review, I was immediately contacted by ownership to apologize and ask how to make this situation right. The owner agreed to post the laws concerning service animals in his business for all employees to read. I appreciate the owner's interest in turning a bad situation into a positive one.
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