Contacted them to cut and remove a tree that had fallen on my house. They emailed me and asked for my address so I emailed them back with my address. When I didn't hear from them by the end of the day, I figured that maybe my address was out of their service range. I emailed them that I wouldn't be needing their services and it was too late because I had two other estimates already. Lisa emailed me that they "would like to remedy the situation" because she did not inform me that their estimator was on the other side of town. So I gave them another chance for an appointment the next day and I apologized as it was apparently a miscommunication, and they never contacted me again. I feel I gave them every opportunity to make it right. I emailed them five times. Guess they didn't want to honor the 10% promotional internet offer on a potential $750 bill? No skin off my nose. BTW, I checked with BBB and their alternate name is Harris & Sons Tree Specialists.