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  • I just moved here from Vegas and since I used Walgreens in Vegas for many years, I figured AZ would be the same. Not so much, if I could give this location and -5 that's what they deserve. My first set of medications a week ago from the ER went through seamlessly, so I brought my other scripts in after seeing my doctor... I dropped them off and went on my way. A few hours for later I received notification from my Walgreen's app. The notification stated that my insurance on file has expired. I was a bit confused since I had just updated my insurance information 6 days ago. When I called in to the pharmacy to give them the correct information I first spoke to the call center which forwarded me to the actual pharmacy. My first call, I sat on hold for 15 minutes before my call was answered and immediately disconnected. My second call was answered and I spoke to a pharmacy tech, whose name I wish I could remember, that was insanely rude and after figuring out the problem, she literally hung up on me mid-conversation. After I was hung up on I attempted to call back to speak to a supervisor a total of 5 times. Each time I called my call was answered and immediately disconnected. Oh my sixth attempt, I was forwarded to customer care where I filed a formal complaint with corporate. I have never experience such poor customer service from Walgreens ever and I am beyond disappointed. I will also be talking to be pharmacist when I pick up my medication tomorrow and letting them know I will be taking my business elsewhere. I will also be acquiring the name of the pharmacy tech I spoke to and posting it here so everyone else can know who they should avoid.
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